INTERNATIONAL WHOLESALE TILE, LLC, 3500 SW 42ND AVENUE, PALM CITY, FL 34990

Limited Lifetime Warranty

International Wholesale Tile, LLC.   (“The   Company”)   warrants   that   its   products   are   first   quality   and   are   manufactured   according   to   industry standards and meet or exceed these specifications. When installed and maintained properly, products will   perform   as   such   for   the   life   of   this warranty. The Company warrants that it purchases   products   that   are   first   choice   quality   and   therefore   required   to   be   free   of   manufacturing defects. The material must  be  inspected  prior  to  installation.  Any  material  that  appears  to  be  defective  should  not  be  installed.  The  Company  will not be responsible for or consider any claim for material installed with visual defects. Installation constitutes acceptance.

WARRANTY COVERAGE OVERVIEW

  • The Company warranties  that  all  of  its  products  are  of  first  quality  and  are  required  to  be  free  of  manufacturing  defects. All products meet or exceed industry manufacturing standards.
  • The Company warranties that should   the   product,   properly   installed   according   to   manufacturer’s   requirements   in   a   residential   setting under normal residential traffic  conditions,  wear-through*,  they  will  replace  the  affected  material  that  is  the  closest  in  shade,  style  and size of the original material.
      • *Wear-through is defined as loss of surface finish, to the point that the body of the product  shows  through,  due  to  normal household use.
      • This  replacement  will  include  furnished  material  only  and  not  labor.
  • This  warranty  only  applies  to  the  original  purchase  and  installation  site  and  are  not  transferable.
  • The  company  reserves  the  right  to  inspect  any  claim  and  request  photographs  and/or  samples  prior  to  approving  such  claim.
  • For warranty to be considered, proof of purchase, proof of use, proof of ownership and proof of unused  full  pieces  of  product  from  the installation must be provided. Warranty registration required within (1) year of purchase.

 

TESORO PORCELAIN & CERAMIC

The Company warrants its premium   Porcelain   &   Ceramic   tile   not   to   wear   through   to   the   body   of   the   tile   or   any   other   latent   defect   determined   to be   in   the   material,   provided   that   the   material   was   installed   in   accordance   with   the   manufacturer’s   requirements,   and,   will   perform   as   intended when   installed   residentially   and   in   accordance   with   appropriate    ANSI    specifications    and    standard    industry    practices    by    competent    professional licensed installers. Installation constitutes acceptance.

EXCLUSIONS:

  • Scratches  are  not  considered  wear  on  polished  tile.
  • Stairs,  steps,  areas  subject  to  any  type  of  wheeled  or  vehicular  traffic.
  • Cracking or loss of bond due to movement, shrinkage, or moisture in the substrate.
  • Structural failure or for workmanship not in accordance with the manufacturer’s instructions and standard industry practice guidelines, nor is International Wholesale Tile, LLC. liable for losses due to delay or any other consequential damages.
  • Optical  hazing
  • Commercial  and  rental  property  use  is  excluded.
  • Setting   material   failure   is   not   covered   under   this   warranty.
  • This   limited   warranty   does   not   apply   to   moisture   damage   caused   by   flooding   or   events   beyond   everyday   household   spills.

Porcelain and Ceramic Maintenance Care Guide:     www.internationalwholesaletile.com/care-maintenance.html

 

AQUATICA POOL  & SPA  |  TESORO DECORATIVE GLASS

The  Aquatica  Pool  &  Spa  Tile  and  Tesoro  Decorative  Glass  Collection  glass  mosaics  will  perform  as  intended  when  installed  in  accordance  with the appropriate ANSI   specifications   and   standard   industry   practices   by   competent   licensed   professional   installers.   All   sizes   stated   are   nominal   as per industry standard. Installation constitutes acceptance.

EXCLUSIONS:

  • This   warranty   excludes   chips,   scratches   and   cracking   due   to   substrate   movement,   shrinkage,   moisture   or   failure   due   to   poor   workmanship   ora lack of properly-placed perimeter and/or movement joints not consistent with standard industry practices and guidelines.
  • Warranty is null in void if proper installation guidelines are not followed and/or material is not properly maintained.
  • Commercial  and  rental  property  use  is  excluded.
  • Setting   material   failure   is   not   covered   under   this   warranty.
  • This   limited   warranty   does   not   apply   to   moisture   damage   caused   by   flooding   or   events   beyond   everyday   household   spills.

 

PIETRA ANTICA & METROPOLITAN NATURAL STONE

The  Company  warrants  that  properly  installed  natural  stone  composite  that  are  maintained,  cared  for  and  restored  periodically  for  a  lifetime, (noting the expected exclusions listed which should be anticipated) and cared  for  as  needed.  All  stone  should  be  inspected  piece  by  piece  and dry-laid in proper lighting prior to installation. Use constitutes acceptance. Please refer to proration of warranty period.

TRAVERTINE FILL (EPOXY & CEMENT)

The  Company  warrants  that  properly  installed  natural  stone  composite  that  are  maintained,  cared  for  and  restored  periodically  for  a  lifetime, (noting the expected exclusions listed which should be anticipated) and cared  for  as  needed.  All  stone  should  be  inspected  piece  by  piece  and dry-laid in proper lighting prior to installation. Use constitutes acceptance.

MARBLE & LIMESTONE

It is common in some marbles and limestones (Crema Marfil for example) for a resin to be used to fill naturally occurring fissures, veins and voids. In time this resin may come loose or fracture or lose its finish, this is  normal  and  can  be  repaired  by  a  qualified  stone  refinishing contractor.

STONE FINISH

It  is  common  for  the  finish  on  the  surface  of  the  stone  to  show  wear  patterns  and  dull  over  time.    This  is  common  and  is  considered  part  of  the regular maintenance of a stone floor. As   the   finish   deteriorates,   refinishing   should   be   performed   by   a   qualified   contractor   in   regular   intervals, contact the Natural Stone Institute of America for more information.

Natural   Stone   Maintenance   Care   Guide:   www.naturalstoneinstitute.org/consumers/

EXCLUSIONS:

  • Installation   related   issues   including   but   not   limited   to   lippage,   bond   failure,   grout   failure,   scuffing/etching/breaking   due   to   negligence, staining due to negligence or failure to pre-seal natural stone, improper  layouts,  anything  beyond  the  scope  of  the  composition  of  the natural stone.
  • Cracking and/or voids due to the implosion of naturally occurring veins above and/or below   the   surface   of   the   installation   related   issues including but not limited to lippage, bond failure, grout   failure,   scuffing/etching/breaking   due   to   negligence,   staining   due   to   negligence   or failure to  pre-seal  natural  stone improper  layouts,  anything  beyond the  scope  of  the  composition of  the  natural  stone.
  • Chipping and  small  breaks  around  the  perimeter  of  natural  stone  products  is  completely  normal  and  expected  over  time.  These  small  breaks can be repaired with grout or resin by a qualified contractor along with other periodic maintenance.
  • Discoloration due to natural element exposure, is a normal occurrence with natural stone  products  and  can  vary  from  small  spots  of  color  to complete color changes in certain stones. This is a natural phenomenon due  to  interactions  of  certain  natural  elements  in  the  stone  and  the exposure to environmental elements introduced through a variety   of   different   means   (including   but   not   limited   to   cleaners,   foot   traffic, moisture intrusion, ground minerals, etc.)
  • Moisture  intrusion  and  darkening  of  light  colored  stones.    This  is  generally  a  temporary  occurrence  during  the  initial  curing  stage  of  the stone installation and again when the stone is exposed to moisture. The re-occurrence post-cure can be partially  mitigated  by  applying  a penetrating sealer periodically.
  • Damage  to  the  stone  via  substrate  movement  settlement  and  cracking.
  • Damage related to wear and tear, accidental implosion, pressure related breaks, weight related breaks. Naturally occurring shearing in sedimentary formed stones (Travertine, Marble, Limestone, Onyx).
  • Issues   involving   and   related   to   grouts,   adhesives,   underlayment,   sealers,   surfaces   applications   and   cleaners.
  • Staining is a common occurrence with natural stone products. This can be minimized and partially prevented by  sealing  the  stone  with  a penetrating or enhancing sealer in periodic intervals, contact the Natural Stone Institute of America for more information.
  • Etching due to acid and harsh chemical exposure. Commercial and rental property use is excluded.
  • Setting   material   failure   is   not   covered   under   this   warranty.
  • This limited warranty does not   apply   to moisture   damage   caused   by   flooding   or   events   beyond   everyday   household   spills.

 

LUXURY ENGINEERED PLANKS AND TILE

The  Company  warrants  that  the  finish  layer  of  engineered  vinyl  will  not  wear  though.  ‘Wear  Through’  is  defined  as  surface  that  has been worn to such an extent as to expose and damage the core material. This ‘Wear Through’ must be present in over 5% of  the  total installation. Each piece must be visually inspected with good lighting before installation. Installation constitutes acceptance.

EXCLUSIONS:

  • Products  that  were  determined  to  be  defective  or  damaged  resulting  from  improper  installation  will  not  constitute  a  valid  claim  under this   Limited   Warranty.
  • Damage caused by vacuum cleaner beater bar, indentations or damage caused by spiked heeled  shoes,  improper  rolling  loads,  caster wheels,  chairs  or  other  furniture  without  proper  floor  protectors  and  cuts  from  sharp  objects.
  • Exterior  applications.
  • Changes in color or sheen from exposure to sunlight or due to use of  rubber-backed mats.
  • Defects  caused  by  extended  exposure  to  UV  light.
  • Noncompliance with installation instructions and maintenance guidelines as recommended by TP Brands. Floor covering installed in inappropriate locations or installed using inappropriate methods.
  • This   limited   warranty   does   not   apply   to   moisture   damage   caused   by   flooding   or   events   beyond   everyday   household   spills.
  • Warranty covers owner occupied residential use only. Please see www.iwttesoro.com for  details  on  our  Luxury  Stone  Core  Collection Limited Commercial Warranty.

SPC  Maintenance  Care Guide:     https://featherlodge.com/resources/care-cleaning-guide/

 

PRORATION OF WARRANTY PERIOD 

The Limited Lifetime Warranty period is prorated for replacement of material or credit according to a set formula as follows:

  • Year 1-5: 100%
  • Year 6-11: 80%
  • Year 12-19: 50%
  • Year 20+: 20%

 

ALL PRODUCTS SOLD ARE COVERED ONLY BY THIS LIMITED LIFETIME WARRANTY. THE COMPANY HEREBY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY, ANY AND ALL IMPLIED WARRANTIES THAT MAY ARISE FROM THE COURSE OF DEALING OR USAGE OF TRADE, AS WELL AS THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE.

DAMAGE OF ANY KIND IS NOT CONSIDERED WEAR, AND NOT COVERED BY THIS WARRANTY.

 

AS IS

Any  product  sold  second  choice,  close-out,  discontinued  or  in  “as-is”  condition  with  no  returns  is  not  covered  by  this  warranty.

 

Warranty Registration PDF

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